Returns & Warranty
Warranty Coverage
We stand behind the quality of our furniture packages with a 2-year warranty across our full range. This warranty covers defects in materials, craftsmanship, and functionality under normal residential use, so you can count on receiving a product that meets our quality standards.
Return Policy
Because our furniture packages are made to order, we only accept returns when an item arrives with a genuine defect in fabric, quality, or function. To open a claim, the issue must be reported as soon as it's noticed, with clear photos of the defect sent to our customer service team within 48 hours of delivery. Changes of mind about color, size, or finish are not eligible for return, which is why we recommend ordering samples in advance to confirm your selection.
Replacement & Resolution
When a defect is confirmed as covered under warranty, we'll put together the right fix for the situation, which may involve:
​
-
Sending a replacement part for minor defects
-
Replacing the full item if the defect affects its usability or overall quality
-
Working with you directly to find the best solution for your situation
​
Every warranty claim is reviewed individually, and we reserve the right to decide whether a part replacement or a full item replacement is the appropriate resolution.
What Our Warranty Doesn't Cover
-
Damage caused by misuse, neglect, or improper placement
-
Normal wear and tear, including scratches, stains, or natural fading
-
Damage from improper cleaning or the use of harsh chemicals
-
Any modifications made to the original product​
How To File a Claim
-
If something's wrong with your furniture package, here's what to do:
-
Document it: take clear photos of the affected product and the defect
-
Reach out to our team: submit your claim within 48 hours of delivery, by email or through our website contact form
Resolution Process
Once we receive your claim, our team reviews it and arranges a replacement part or full item replacement as needed. We're committed to delivering high-quality furniture and making sure you're satisfied with the outcome. If you have any questions about our returns and warranty policy, we're always happy to help.